Delivery, Returns and Cancellation Policy

DELIVERY & RETURNS POLICY

No Returns or exchange on our Luxury inspired range.

Refund policy

Returns and refunds- Please note items are not returnable. Items are ordered in or made specifically for each customer. Therefore we do not accept returns under and circumstances, including if you change your mind, an item doesn’t fit, or you don’t like the item.

faulty items- these items will be exchanged if the item arrives with damage to it, this must be sent within 7 days of receiving the item and if it is not reported to aceolaboutique@outlook.com we will not be able to replace the item for you. These will only be exchanged. Items are non refundable.

Once an order is placed it can not be cancelled ( if you change your mind )

( If an order that has been placed but not shipped - we may in certain circumstances cancel the order on request but we will deduct any fees that we have incurred from the payment provider for the processing fee. )

RETURNS ACCEPTED only for Aceola Boutique branded fashion items ) - STORE CREDIT OR EXCHANGE ONLY.

These returned items will be provided with a store credit only.

This does not effect your statutory rights.

All eligible items must be returned within 14 days of receipt.

The customer is responsible for all return-shipping costs, we suggest using a track and trace method of shipping as ACEOLA BOUTIQUE will not be responsible for items lost in transit when being returned to us.

Your original order form MUST be included when returning any item(s).

Items must be unworn and unwashed and free of any scents.

Items must be free of any stains/markings e.g. Fake tan/Make-up. Items must be returned in original packaging,

have all tags, including any original hang tags still attached.

All returns will be processed within 7 business days of receiving your item.

Store Credit will be provided in the form of a code at the value of he original item to the email address provided at the time of the original order. This will not include the shipping cost to return a new item out to you.

Store Credit can only be used online at our website WWW.ACEOLABOUTIQUE.COM

Store Credit cannot be transferred to another person or account. Please treat Store Credit like cash.

Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.

Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due and return shipping cost to send a new item out to you.

Store credit has a 3 month expiry date.

Store credit is provided in Great British Pounds (GBP)

Return shipping fees will apply for all store credits issued.

We do not accept returns for sale items

Any final SALE items which are attempted to be returned will be refused upon delivery and returned to the sender.

If you receive faulty goods e.g manufacturing faults - please contact us within 7 days of receiving your item, via email aceola@hotmail.com

Delivery

Standard Delivery is approximately 14 - 21 days

Items we hold in stock as stated are available for Next working day delivery.

Please note: if you add other items to your ( Next day delivery order ) these will not be dispatched until your pre order standard delivery item(s) arrive in stock and will be sent together in one shipment.